IT Service Desk Analyst

from 2 to 3 year(s) of Experience

Job Description

  • 2 – 3 years of Service Desk experience (Technical Support )
  • Exposure to Supporting Northern America and European customers remotely would be an added advantage or Supporting any international customers.
  • Respond to requests for technical assistance via phone calls (Mandatory), electronically and occasional in-person.
  • Support LKQ technologies.
  • Good command in English language along with communication skills.
  • Diagnose and resolve technical hardware and software issues.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems, incidents, and requests and document resolutions.
  • Open to work in US Shifts and 24/7.
  • Good Team Player
  • Exposure to Windows 10, Networking, Trouble Shooting queries support
  • Candidate should be available for Face to Face Interviews.
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Job Location:
LKQ India Private Limited
(Formerly known as Keystone Automotive Operations (India) Private Limited)
7th Floor, Primeco Towers, Arekere Gate,
Bannerghatta main road, Bangalore -560076

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)


Desired Candidate Profile

Please refer to the Job description above

Company Profile

LKQ India Private Limited

LKQ India Private Limited is a wholly owned subsidiary of Keystone Automotive Operations Inc., an LKQ company.
LKQ is a global leading provider of alternative and specialty parts to repair and accessorize automobiles and other vehicles. LKQ offers its customers a broad range of replacement systems, components, equipment and parts to repair and accessorize automobiles, trucks, recreational and performance vehicles. With 51,000+ people strong, LKQ Corp. (Nasdaq: LKQ), is a S&P 500 and Fortune 500 company (263rd rank) having operations in North America, Europe & Asia.
India Operations, started in 2008 is a captive center with 700+ active members supporting around 22 different business processes. We have capacity to accommodate 1200+ members in multiple shifts to support multi geographic locations
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Recruiter Name:LKQ India Recruitment Team

Contact Company:LKQ India Private Limited